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What are your pubs’ opening and closing times?

Opening and closing times for pubs can vary and are subject to change. Not all pubs serve alcohol for the entire period of opening.

We welcome families in our pubs, although some have restrictions on the times when children are permitted, so check with the pub team in advance.

Find the opening hours on each pub’s web page. To search for a specific pub, its opening/closing times and contact details, click here.

When do you serve food?

Breakfast is served from opening time (usually 8am) until 12.00 noon, followed by the main menu from 11.30am until (usually) 11pm. Timings may vary. For exact food-service times, speak directly to a team member of the pub you wish to visit.

Do you welcome children? 

Families are welcome to dine in the majority of our pubs; however, permitted hours for customers aged under 18 years may vary from pub to pub. During these permitted hours, 16- and 17-year-olds (with the exception of some pubs in Scotland) are welcome to visit, without adult supervision, for food and soft drinks only.

Children under the age of 16 years must always be accompanied by an adult over the age of 18 years and be supervised at all times.

Some of our pubs may request that all members of a party with an under-18 present order a main meal, if alcohol is ordered.

Note that the serving of alcohol is at the manager’s discretion; there may be occasions when service is limited or refused to a whole group. We do not permit the purchase or consumption of alcohol by under-18s on our premises.

How do you support customers with disabilities?

The majority of pubs offers step-free internal and external access and accessible toilet facilities.

The company has worked with the charity Changing Places which supports those with physical disabilities (such as spinal injuries, muscular dystrophy and multiple sclerosis) who may need extra facilities or space to allow them to use a toilet safely and comfortably. Changing Places toilets are different from standard accessible toilets (or disabled toilets) and larger – to meet the needs of those using them. We have built Changing Places toilets in 11 pubs, providing these facilities for disabled customers and their carers. These pubs are The Pilgrim’s Progress (Bedford), The Velvet Coaster (Blackpool), Captain Ridley’s Shooting Party (Bletchley), The Prior John (Bridlington), The Booking Office (Edinburgh), The Lifeboat (Formby), The Troll Cart (Great Yarmouth), Sandford House (Huntingdon), The Mossy Well (Muswell Hill), Royal Victoria Pavilion (Ramsgate) and The Iron Duke (Wellington).

We have teamed up with Good Food Talks to make it easier for our visually impaired customers to browse through the menu at their local Wetherspoon. The organisation enhances facilities for the blind and visually impaired, when dining out, as well as for those with other reading difficulties, allowing browsing and listening to the menu through a fully accessible website and iOS mobile app.

We support the Not Every Disability is Visible campaign, highlighting the stigma and misunderstanding which can surround those with invisible disabilities, including colitis and Crohn’s disease.

If you have specific requirements, please contact the pub or hotel, in advance of your visit – or speak to a staff member. 

Can I book a table or hire an area?

All pubs operate on a ‘first come, first served’ basis. Table-bookings are not possible.

Some of our pubs, at certain times, have rooms/areas available to hire. You can identify these pubs by the facilities listed on their web page. To search for a specific pub and its details, click here

Do your pubs have a car park?

Some pubs have customer car-parking – you can identify these pubs by the facilities listed, when you use the ‘find a pub or hotel’ button on our website. In most cases, car park use is chargeable and managed by a third party using ANPR (automatic number-plate recognition). Read carefully the signage displayed – to ensure that you do not accrue any unnecessary charges.

Do you welcome dogs?

We do not permit dogs or other animals in our pubs, hotels or in external areas which belong to, or are managed by, us. This includes beer gardens, car parks and outside pavement areas.

We realise that this may seem quite strict, but our pubs are busy, with families and children present, and we serve a lot of food. Even well-trained dogs can sometimes behave unpredictably.

We do welcome assistance dogs. If possible, it would be helpful to our staff if your assistance dog were to wear a recognisable leash/collar or harness and if you could bring suitable documentation with you (although not mandatory requirements).

What is the dress code?

The majority of our pubs are family environments so we ask our customers to dress appropriately and in a way which would not cause offence to employees or the public. 

All customers must be fully clothed throughout their visit. The company does not permit the removal of shirts or footwear.

Clothing slogans, accessories and visible tattoos must be inoffensive.

In addition, some pubs operate specific dress codes at all or certain times. For information on these requirements, speak directly to the team of the pub you wish to visit.

Do you allow breastfeeding?

Yes, mothers are welcome to breastfeed in all of our pubs.

Do you permit the use of electronic cigarettes/vaporisers? 

We do not permit the use of electronic cigarettes/vaporisers outside of the designated smoking areas on our premises. This includes hotel rooms and external areas.

Do you charge an entry fee?

Most of our pubs do not charge an entry fee at any time. On some occasions, we may charge – check in advance with the pub you wish to visit.

Do I have to prove my age?

We do not permit the purchase or consumption of alcohol or the use of gaming machines by under-18s on our premises.

In all of our pubs, we have adopted the Challenge 21 or Challenge 25 policy. If a member of staff believes that you look under 21 or 25 years, you will be asked to prove that you are aged over 18 years. 

Customers aged 16 and 17 years, visiting without adult supervision, may also be asked to confirm their age.

The forms of photographic proof-of-age documentation (which must be in date and include a date of birth) which the company will accept include:
• valid passport (any nationality)
• valid photographic driving licence
• any ‘PASS’-accredited age-identification card
• UK biometric residence permit (BRP)
• UK military ID 
• valid photographic European ID
• Ireland Age Card (Republic of Ireland only)
• NI Electoral Identity Card (Northern Ireland only)

Our staff may accept other identification documents which meet all of the ID requirements; however, this is at their sole discretion – if they are unsure about the document’s authenticity/validity or are unfamiliar with its features, they may feel unable to accept them. 

If you are asked to provide valid ID to show that you are aged over 18 years and our staff feel that they are unable to accept it, for whatever reason, then we will not allow you to purchase or consume alcohol or use gaming machines.

Do you show sport?

On occasions, pubs may show major sporting events, with or without sound. Please contact the pub you wish to visit for confirmation of any events planned to be shown. Most of our pubs have screens showing the news, usually with subtitles.

Is there free Wi-Fi?

All our pubs and hotels offer unlimited free Wi-Fi, with The Cloud. To access this, select ‘Wi-Fi – The Cloud’ from the available network list on your device and follow the instructions.

The only exception is pubs at airport locations.

For troubleshooting, click here

Can you refuse service or entry? 

We have the right to refuse service and/or entry to the premises – without providing you with a reason.

Why do prices vary across different pubs? 

Unlike supermarkets, most pubs in the UK and the Republic of Ireland are operated by an individual. As such, the pub industry is very fragmented – and this is reflected in retail prices.

Our aim, with regard to pricing, is to be competitive within the local area.

We have tried to keep the prices on many of our best-selling items fairly consistent, yet there are variations, because of the factors above.

Another factor which can have an influence is the amount of rent and rates payable, particularly in high-profile locations, such as central London.

How are customers’ expected to behave?

We expect all customers to behave in a manner appropriate to the pub environment and considerate to our employees and other customers. We will not, at any time, tolerate abusive, harassing or illegal behaviour. Our employees have the right to work without being physically or verbally abused.

We will work with the police to prosecute those who are physically or verbally abusive to our employees.

Do your pubs have public-access defibrillators (PADs)?

PADs have been installed in 20 pubs and at our head office in Watford for use by the wider community. Most of these are located on an external wall, although some are currently inside the building. 

Public-access defibrillators are installed at The Furze Wren (Bexleyheath), The Three Hulats (Chapel Allerton), The Moon under Water (Cheltenham), The Counting House (Congleton), The Guildhall & Linen Exchange (Dunfermline), The Regal (Gloucester), The Rodboro Buildings (Guildford), The Gordon Highlander (Inverurie), The Gold Cape (Mold), The Union Rooms (Plymouth), The Watch Maker (Prescot), The Unicorn Hotel (Ripon), The Regal Moon (Rochdale), The Salt Cot (Saltcoates), The Bankers Draft (Sheffield), The Sir Henry Segrave (Southport), The Society Rooms (Stalybridge), The William Webb Ellis (Twickenham), The Tim Bobbin (Urmston) and The Horseshoe (Wombwell).

Can I bring my mobility scooter into the pub and/or hotel?

Manual and powered wheelchairs and mobility scooters are medical devices for those who cannot walk or who have difficulty walking. In law, they are called ‘invalid carriages’. There are three types of ‘invalid carriage’ defined in The Use of Invalid Carriages on Highways Regulations 1988: 

  • Class 1 – manual wheelchairs, ie self-propelled or attendant-propelled, not electrically powered. 
  • Class 2 – powered wheelchairs and mobility scooters, intended for footpath or pavement use, with a maximum speed limit of 4mph. 
  • Class 3 – powered wheelchairs and mobility scooters, intended for use on the road, with a maximum speed limit of 8mph, but with the facility to travel at 4mph on a footpath/pavement. 

Two-wheeled electric scooters and golf buggies are not, by law, considered mobility aids and are not permitted in a pub and/or hotel. 

Customers are permitted to bring manual wheelchairs and mobility scooters into the pub. However, the wheelchair or mobility scooter must not block entrances or exits or restrict movement for customers and staff around the pub. 

Where space and access permit, customers are permitted to bring their mobility scooter into a hotel and guest room. Customers are requested to contact the hotel directly, in advance of their stay, to discuss requirements. 

In the building and grounds, scooters must be ridden safely and in a responsible manner, taking due care and consideration of other people and surroundings. All scooters must be set to the lowest speed setting while being driven inside, eg tortoise. 

Customers are also reminded not to drive a scooter under the influence of alcohol or drugs. 

Because of their size and/or weight, some mobility scooters may be unable to use the customer access lifts. Weight restrictions are displayed on all lifts. 

Customers are not permitted to charge their mobility scooter, scooter or e-bike in the pub or hotel room.