Opening and closing times for pubs can vary and are subject to change. Not all pubs serve alcohol for the entire period of opening.
We welcome families in our pubs, although some have restrictions on the times when children are permitted, so check with the pub team in advance.
Find the opening hours on each pub’s web page. To search for a specific pub, its opening/closing times and contact details, click here.
Breakfast is served from opening time until 11.30am, followed by the main menu from 11.30am. These timings may vary.
For exact food-service times, speak directly to a team member of the pub you wish to visit.
Families are welcome to dine in the majority of our pubs; however, permitted hours for customers aged under 18 years may vary from pub to pub. During these permitted hours, 16- and 17-year-olds (with the exception of some pubs in Scotland) are welcome to visit, without adult supervision, for food and soft drinks only.
Children under the age of 16 years must always be accompanied by an adult over the age of 18 years and be supervised at all times.
Some of our pubs may request that all members of a party with an under-18 present order a main meal, if alcohol is ordered.
Note that the serving of alcohol is at the manager’s discretion; there may be occasions when service is limited or refused to a whole group. We do not permit the purchase or consumption of alcohol by under-18s on our premises.
All pubs operate on a ‘first come, first served’ basis. Table-bookings are not possible.
Some of our pubs, at certain times, have rooms/areas available to hire. You can identify these pubs by the facilities listed on their web page. To search for a specific pub and its details, click here
Some pubs have customer car-parking – you can identify these pubs by the facilities listed on their web page. In most cases, car park use is chargeable and managed by a third party. Read carefully the signage displayed – to ensure that you do not accrue any unnecessary charges.
We do not permit dogs in our pubs, hotels or in external areas which belong to us or are managed by us. This includes beer gardens, car parks and outside pavement areas.
We realise that this may seem quite strict, but our pubs are busy, with families and children present, and we serve a lot of food. Even well-trained dogs can sometimes behave unpredictably.
We do allow registered assistance dogs. In these circumstances, and to avoid any confusion or unnecessary upset, ensure that your dog is wearing its recognisable leash/collar or harness. It would also be helpful if you could bring along suitable documentation to explain your dog’s purpose.
The majority of our pubs are family environments so we ask our customers to dress appropriately and in a way which would not cause offence to the public.
All customers must be fully clothed throughout their visit. The company does not permit the removal of shirts or footwear.
In addition, some pubs operate specific dress codes at all or certain times. For information on these requirements, speak directly to the team of the pub you wish to visit.
Yes, mothers are welcome to breastfeed in all of our pubs.
We do not permit the use of electronic cigarettes/vaporisers outside of the designated smoking areas on our premises. This includes hotel rooms and external areas.
Most of our pubs do not charge an entry fee at any time. On some occasions, we may charge – check in advance with the pub you wish to visit.
We do not permit the purchase or consumption of alcohol or the use of gaming machines by under-18s on our premises.
In all of our pubs, we have adopted the Challenge 21 or Challenge 25 policy. If a member of staff believes that you look under 21 or 25 years, you will be asked to prove that you are aged over 18 years.
Customers aged 16 and 17 years, visiting without adult supervision, may also be asked to confirm their age.
Acceptable documents to prove your age are a valid passport, a UK or Ireland photo card driving licence, a UK military ID, a UK biometric residence permit (BRP) or any PASS-accredited proof-of-age card. All ID must have a photograph of you, include your date of birth and outline the validity period of the document.
Our staff may accept other identification documents which meet all of the ID requirements; however, this is at their sole discretion – if they are unsure about the document’s authenticity/validity or are unfamiliar with its features, they may feel unable to accept them.
If you are asked to provide valid ID to show that you are aged over 18 years and our staff feel that they are unable to accept it, for whatever reason, then we will not allow you to purchase or consume alcohol or use gaming machines.
On occasions, pubs may show major sporting events, with or without sound. Please contact the pub you wish to visit for confirmation of any events planned to be shown. Most of our pubs have screens showing the news, usually with subtitles.
All our pubs and hotels offer unlimited free Wi-Fi, with The Cloud. To access this, select ‘Wi-Fi – The Cloud’ from the available network list on your device and follow the instructions.
The only exception is pubs at airport locations.
For troubleshooting, click here.
We have the right to refuse service and/or entry to the premises – without providing you with a reason.
Unlike supermarkets, most pubs in the UK and the Republic of Ireland are operated by an individual. As such, the pub industry is very fragmented – and this is reflected in retail prices.
Our aim, with regard to pricing, is to be competitive within the local area.
We have tried to keep the prices on many of our best-selling items fairly consistent, yet there are variations, because of the factors above.
Another factor which can have an influence is the amount of rent and rates payable, particularly in high-profile locations, such as central London.
We expect all customers to behave in a manner appropriate to the pub environment and considerate to our employees and other customers. We will not, at any time, tolerate abusive, harassing or illegal behaviour. Our employees have the right to work without being physically or verbally abused.
We will work with the police to prosecute those who are physically or verbally abusive to our employees.
PADs are located in some of our pubs and at head office, in Watford.