Contact us

If you would like to offer your services to us, click here to introduce yourself. 

Please be aware that employees are not authorised to enter into legally binding contracts or accept any kind of gift or hospitality.

No agreement, contract, document, letter or any other attachment to an e-mail should be taken as a legally binding commitment by Wetherspoon, unless it has been signed at the company’s purchasing meeting by an authorised representative.

Wetherspoon’s policy is that animals are not allowed in its pubs, hotels, gardens, car parks or on other external areas.

There are three exceptions to the policy where access is allowed:

• guide dogs
• assistance dogs with accredited training from Assistance Dogs International (ADI) member organisations
• assistance dogs accredited by the Assistance Dog Assessment Association (ADAA)

Assistance Dogs International (ADI) works with organisations which provide training for assistance dogs.  

Wetherspoon does not allow emotional support dogs or any other animals in our pubs, hotels, gardens, car parks or on other external areas.

Reason

Pub owners have various legal obligations, stemming from statutory and common law, to ensure the health and safety of employees and customers. Wetherspoon’s pubs are busy (with families and children present), serving a lot of food. Dogs can sometimes behave unpredictably – and some customers may be frightened of, or allergic to, them. In addition, many customers do not like having dogs around when eating.

Even though Wetherspoon does not allow dogs in its pubs, there has also been an increasing number of incidents of staff being bitten by dogs, along with a wider national increase in dog-related incidents resulting in serious injury and hospitalisation.

As there is no overall registration scheme for assistance dogs in Ireland, we consider the requirement to ask for proof of training to be a ‘reasonable adjustment’ to our dogs policy, bearing in mind increasing concerns from many organisations and individuals about dog attacks.

An apprenticeship programme is not currently available in Ireland.

Smoking is not permitted (including e-cigarettes and vaporisers) in any part of the hotel or pub. Smoking in a hotel room will result in a minimum €100 charge to cover those extra cleaning costs required to return the room to a smoke-free condition – for the comfort of all of our guests.

If you have booked and paid in advance to stay with us and would like a refund or to reschedule your stay, you can complete a contact form here – and we will contact you within 14 days of the receipt of your request.

Some reservation types can be cancelled without charge before 2pm on the day before arrival
(eg by 2pm on Thursday for a stay which commences on Friday). Other rates are fixed and non-refundable.

To search for a hotel, click here. Select a hotel, check availability and book online, on the hotel’s page. If you wish to book more than five rooms or have any special requirements (eg you require a cot for an infant), contact the hotel team directly. You must be at least 18 years old to make a reservation.

Hotels reservations are available only by booking direct.

Wetherspoon has hotels in England, Ireland, Scotland and Wales. All hotels have adjoining pubs and their own unique character. The rooms come in a range of sizes, including some family rooms. All rooms have unlimited free Wi-Fi, an en suite bathroom, TV and tea- and coffee-making facilities.

We source our meat from a variety of suppliers, mostly in the UK and Ireland. All livestock is stunned before slaughter, to ensure that the animals are insensitive to pain. All farmed seafood is stunned before processing.

Animal welfare standards are integral to our sourcing requirements and are set out in Wetherspoon’s supplier charter.

No suppliers have been requested to supply us with halal-certified meat; we have no plans to introduce this requirement in the future. In addition, meals are not prepared or cooked to a halal standard.

Full allergen/nutritional information can be found on this website, by searching for a pub here, on the app and on the customer information screens. You can also ask at the bar, where staff can help, although cannot offer specific advice or recommendations beyond our published nutritional communications.

We have risk-assessed our kitchens’ allergens; because of the nature of our food operation, we cannot fully guarantee that any food will be completely free from these allergens.

Full allergen/nutritional information can be found on this website, by searching for a pub here, on the app and on the customer information screens. You can also ask at the bar, where staff can help, although cannot offer specific advice or recommendations beyond our published nutritional communications.

We have risk-assessed our kitchens’ allergens; because of the nature of our food operation, we cannot fully guarantee that any food will be completely free from these allergens.

Vegetarian dishes, vegan dishes, dishes under 5% fat and dishes under 500 Calories are indicated, with symbols, on the menu.

While we endeavour to ensure that our vegetarian and vegan meals have been prepared and cooked completely separately from any meat or fish products or their derivatives, we are not able to provide an absolute guarantee.

In addition, we are unable to guarantee the complete segregation during preparation and cooking of different meat products, such as beef and pork.

If you would like to discuss a large/bulk order of gift cards, e-mail: 

[email protected]

Discounts are available for orders, as follows, placed via the customer services team:

Wetherspoon gift cards can be purchased in any pub. With the exception of large/bulk orders, they are not available to order online or over the phone.

Wetherspoon gift cards (sterling) may be purchased and redeemed only in the UK and are not redeemable in Ireland. Wetherspoon gift cards (euro) may be purchased and redeemed only in Ireland and are not redeemable in the UK.

We accept the following methods of payment: cash, Wetherspoon gift cards (available in sterling and euro, debit and credit cards (American Express, Maestro, Mastercard, Visa), JCB, Google Pay and Apple Pay. Some pubs also accept foreign currency (notes only). We will provide a receipt, on request, at the time of ordering.

Payment on the app may be made using debit/credit cards, Google Pay and Apple Pay.
JCB is not accepted on the app.

Natwest Payit is not currently available in Ireland.

We do not accept cash (including foreign currency) or Wetherspoon gift cards to pay for hotel accommodation.

Information about J D Wetherspoon can be found by visiting our ‘About Us’ and ‘Investors’ pages.

Because of the high volume of requests, we are unable to answer individual questions or complete questionnaires.

In 2015, Wetherspoon nominated LauraLynn as its supported charity in Ireland. The charity provides palliative and supportive care services to meet the needs of children with life-limiting conditions and their families.

Pubs also fundraise and donate to local and other charities and organisations, including the Royal National Lifeboat Institution.

For more information about Wetherspoon’s charity partnerships: About us: Community and charity

If you have seen a property which you consider would be suitable as a Wetherspoon pub, click here to let us know about it. 

It is always better to raise any complaints during your pub visit, with the manager on duty. The pub teams can handle queries or issues on the day much more effectively than the head-office team. 

If you are not satisfied with the response received, use this contact form. We are unable to take direct calls.

If your question is about a specific pub, during your pub visit, it is best to speak to the manager on duty. Alternatively, you can find, in this FAQ section or the one on our app, answers to the most commonly asked questions. We review the list regularly, so let us know if your question is not covered.

To contact our customer services team, use this contact form.

Contact details for individual pubs and hotels can be found on their web page – To search for a specific pub and its contact details, click here.

You might sometimes hear or read that Wetherspoon is able to offer customers such competitive prices on beer because it is short-dated, ie we buy beer at a discount from our suppliers, because it is near its sell-by date. This is an urban myth.

Wetherspoon has been trading with most of its beer, wine and spirit suppliers (like AB InBev, Diageo, Greene King, Heineken, Marston’s or their predecessors) and other smaller brewers since opening its first pub in 1979.

These long-term relationships, together with the fact that we are able to buy their products in large volume (owing to the number of pubs we run), lead to savings in the price which we then pass on to customers.

It would be very hard to believe that any of these companies would risk their reputation by permitting Wetherspoon, or any other customer, to sell short-dated beer.

Wetherspoon has more UK pubs in the CAMRA publication The Good Beer Guide, as a proportion of its estate, than any other pub company. The beer is also independently assessed by Cask Marque, which has been inspecting Wetherspoon’s pubs since 1999, visiting each pub at least twice a year. Its assessors test temperature, appearance, aroma and taste. Every Wetherspoon pub has passed the Cask Marque assessment.

Wetherspoon is also the top pub company for hygiene standards, with an average of 4.99 out of a maximum of 5 in the local-authority-run Scores on the Doors scheme (correct as at July 2025).

By ordering alcohol using the Wetherspoon app, you are agreeing that both you and the intended consumer are aged 18 or over. Proof of age may be required when the product is delivered.

Those customers unable to provide valid proof of age, on request, will not receive, and will not be refunded for, the alcohol ordered.

Wetherspoon supports over 350 brewers of all sizes, across the UK and Ireland, so that customers can enjoy a diverse range of real ales. We aim for every pub to have at least four ales available, at all times, including those sourced locally.

In the UK, we support the Campaign for Real Ale (CAMRA) by being part of their voucher scheme, whose members receive £30 worth of discount vouchers to redeem at Wetherspoon pubs and Lloyds bars throughout the year.

More information (including terms and conditions) is available on the CAMRA website.

The Irish Government is considering a ban on energy drinks to anyone under 18 years old. Wetherspoon has a voluntary code of practice for energy drinks which includes not marketing them to those under 16 years old. However, there is no legal restriction on their sale to any age.

Wetherspoon does not permit customers aged under 16 years to purchase drinks, including soft drinks and energy drinks, at the bar or on the app.

Energy drinks are not included in the list of drinks advertised/included with children’s meals.

An adult may decide to purchase an energy drink for a customer under 16 years and, while this is not encouraged, it would not be refused.

During permitted hours, 16- and 17-year-olds are welcome to visit, without adult supervision, for food and soft drinks only – to whom the sale of energy drinks is permitted.

When checking that alcohol is not being consumed by underage customers, low-alcohol and alcohol-free drinks can be difficult to distinguish from their alcoholic equivalents. Therefore, these drinks are not available to customers under the age of 18.

CAMRA’s publication The Good Beer Guide 2026 lists 280 Wetherspoon pubs in the UK.
The full list can be found here.

At present, the guide does not cover pubs in Ireland.

Full allergen/nutritional information can be found on this website, by searching for a pub here, on the app and on the customer information screens. You can also ask at the bar, where staff can help, although cannot offer specific advice or recommendations beyond our published nutritional communications.

We receive a large number of requests for donations and sponsorship for very worthy causes. Although we would like to help, we are unable to support every request received.

The nominated company charity in Ireland is LauraLynn.

Some pubs also support a local charity – if you would like to be considered, contact the pub team directly. Direct collections from customers are not permitted.