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Mobile application terms and conditions of use: Wetherspoon app (‘the App’)

Mobile application terms and conditions of use: Wetherspoon app (‘the App’)

1. These terms and conditions (together with the ‘Wetherspoon App’ Mobile Application Privacy Policy (‘the Privacy Policy’), our end-user licence agreements (the EULAs) as set out at (Apple devices) or  (Android devices) and any additional terms of use incorporated by reference into the EULAs (collectively ‘Our Terms of Use’)) apply to your use of:

  • the Wetherspoon mobile application software (the App) hosted on the Apple iTunes App Store (Apple devices) or the Google Play store (Android devices) (the ‘App Site’), once you have downloaded a copy of the App onto your mobile telephone or handheld device (the ‘Device’).

  • any of the services accessible through the App (the ‘Services’).

  • 2. In order to utilise the App and/or its Services, the following user requirements must be met: 

    i. The user must be over 17 in order to download and use the App.
    ii. By ordering alcohol using the Wetherspoon app, you are agreeing that both you and the intended consumer are aged 18 or over. Proof of age may be required when the product is      delivered. Customers who are unable to provide valid ID on request will not receive, and will not be refunded for, the alcohol ordered.
    iii. The App requires a PayPal account or suitable payment card to process orders. 
    iv. Admission and service at licensed premises are subject to licensing laws.

    3. We accept no responsibility for any damage or data loss caused to your device as a result of downloading the App. In the case of ‘jail-broken’ phones – owing to the compromised security as a result of the ‘jail-breaking’, there is a real risk of data breach.

    4. It is at the manager’s sole discretion to refuse service to any individual or to make any other decision which is aimed at promoting or adhering to the licensing objectives, including promoting any internal or pub-specific policies/procedures.

    5. All products and offers are subject to availability. Alternative products or refunds may be offered, where appropriate, at the manager’s discretion.

    6. If you experience technical issues when using the App (for example, if the App screen freezes, payment is interrupted or you are charged twice for the same order), these may be resolved by speaking to a pub team member.

    7. If your order is refunded, owing to product/offer availability or as a customer service goodwill gesture, it will usually be processed in the following way – through the pub’s till, with the funds being returned to the PayPal account or card within 48 hours.

    8. We apologise, but it is not possible to amend or cancel orders, once placed.