What are your pubs’ opening and closing times?
Opening and closing times for pubs can vary and are subject to change. Not all pubs serve alcohol for the entire period of opening. We welcome families in our pubs – in the evening, some pubs have restrictions on times when children are permitted, so do check with the pub team in advance.
Find the opening hours on each pub’s web page. To search for a specific pub and its contact details, click here.
When do you serve food?
Breakfast is served from opening time until noon, with the full menu available from opening time to 11pm, in most of our pubs – but this may vary per pub. Some food offers are available on certain days only, for example our club offers, such as Steak Club. For exact food-service times, please speak directly to a team member of the pub you wish to visit.
Do you welcome children?
Families are welcome to dine in the majority of our pubs; however, dining times for under-18s may vary. During these times, 16- and 17-year-olds (with the exception of some pubs in Scotland) are welcome to visit, without adult supervision, for food and soft drinks only.
Children under the age of 16 must be accompanied by an adult over the age of 18.
Some of our pubs may request that all members of a party order a main meal, if alcohol is ordered, with an under-18 present.
Please note that alcohol-serving is at the manager’s discretion; there may be occasions when service is limited or refused to a whole group. We do not permit the purchase or consumption of alcohol by under-18s on our premises.
Can I book a table or hire an area?
Our teams will always do their best to try to accommodate your requests; however, this may not always be possible. Contact your local pub for more details.
Some of our pubs also have rooms/areas available to hire, at certain times. You can identify these pubs by the facilities list on their web page. To search for a specific pub and its details, click here.
Do your pubs have a car park?
Some pubs have customer car-parking – you can identify these pubs by the facilities list on their web page. In most cases, use of the car park is chargeable. Please read carefully the signage displayed – to ensure that you do not accrue any unnecessary charges.
Do you welcome dogs?
While we are fond of dogs, we permit only registered assistance dogs inside our pubs and hotels. To avoid any confusion or unnecessary upset, please ensure that your dog is wearing the recognisable leash/collar or harness. It would also be helpful if you could bring along suitable documentation to explain the dog’s purpose.
Some pubs, at the manager’s discretion, do permit dogs on a lead into the garden and/or other external areas. Please check directly with the pub which you are planning to visit.
What is the dress code?
Customers are requested to remain fully clothed throughout their visit, including wearing shoes.
In addition, some pubs do operate a specific dress code at all or certain times. For information on these requirements, please speak directly to the team of the pub you wish to visit.
Do you permit the use of electronic cigarettes and vaporisers?
We do not permit the use of electronic cigarettes or vaporisers outside of the designated smoking areas on our premises. This includes hotel rooms and external areas.
Do you charge an entry fee?
Most of our pubs do not charge an entry fee at any time. On some occasions, we may charge an admission fee. Check in advance with the pub you wish to visit.
Do I have to prove my age?
We do not permit the purchase or consumption of alcohol by under-18s on our premises. If you are asked to provide valid ID to show that you are over the age of 18 and our employee does not feel that the ID is valid/genuine, then we will not allow you to purchase or consume alcohol or use gaming machines. We have adopted the Challenge 21 or Challenge 25 policy in all of our pubs. If a member of staff believes that you look under 21 or 25 years, you will be asked to prove that you are aged over 18 years.
Acceptable documents to prove your age are a valid passport, UK or Ireland photo card driving licence, UK military ID or any PASS-accredited proof-of-age card. All ID must have a photograph of you, include your date of birth and outline the validity period for the document.
Our staff may accept other identification documents which meet all of the ID requirements; however, this is at their sole discretion – if they are unsure about the document’s authenticity/validity or are unfamiliar with its features, they may feel unable to accept them.
Do you show sport?
On occasions, selected pubs may show major sporting events, with or without sound. Please contact the pub you wish to visit for confirmation of any events planned to be shown. Most of our pubs have screens showing the news, usually with subtitles.
Is there free Wi-Fi?
Most of our pubs and all of our hotels offer unlimited free Wi-Fi, with The Cloud. To access this, select ‘Wi-Fi – The Cloud’ from the available network list on your device and follow the instructions. This service is not available in our airport locations. For troubleshooting, please click here.
Can we refuse entry or service?
We have the right to refuse service and, in some cases, entry to the premises – without providing you with a reason.
Why do prices vary across different pubs?
For various reasons, such as rents, rates, staffing, local competition and so on, food and drinks prices may vary per pub. This tends to be the case with all pubs, in general.
What we do try to achieve, however, is having the lowest prices, on average, in each location where we operate.
We expect all customers to behave in a manner which is appropriate to their environment. We will not, at any time, tolerate abusive, harassing or illegal behaviour. Our employees have the right to work without being physically or verbally abused. We will work with the police to prosecute those customers who are abusive to our employees.