UPDATED: Monday 3 August, 2020
The risks associated with coronavirus have led to some adjustments in how we will operate in future, in order to prioritise your safety while visiting.
Our adjustments follow extensive consultation with employees, at all levels, and incorporate advice from government, health & safety advisers and UK Hospitality (our trade association).
Pub managers have carried out a risk assessment in their own pub, as part of this process.
Full training has been provided for all staff.
In addition, an initial £11 million has been invested to set up our pubs, enabling them to operate safely.
I hope that the approach which we have taken gives you sufficient confidence when returning to visit us.
We look forward to seeing you soon.
Based on the most up-to-date government information, we are working towards reopening dates as follows:
Sat 4 July
Wed 15 July
Mon 27 July
Mon 3 Aug (pubs)
Mon 17 Aug (hotels)
Mon 20 July
Republic of Ireland
Mon 10 Aug (pubs)
Mon 24 Aug (hotel)
* ‘Provisional’ dates yet to be confirmed by government and still subject to change. We will reissue details as dates are confirmed.
Please be aware, for the first few weeks of opening, that some pubs may close earlier than advertised on our website. Check with your local pub for details.
There will be some pubs which will not be reopening immediately. Some airport sites, for example, may not open straight away. Click here for a list of pubs that will not be reopening on the advertised date.
Our hotels in England and Scotland reopened on Monday 27 July and are available to book online now.
Our hotels in Wales will open on Monday 17 August in Wales and Monday 24 August in Ireland. Check directly with the hotel of your choice, before making plans.
Staying with us will never have been better value. As a result of the VAT change, we are reducing prices for all of our hotels.
Guests will now be able to book their stay in most of our hotels for £49 (Monday–Saturday) and £39 (on a Sunday). These prices will apply to both our advance payment and flex booking rates. Family rooms will all be priced at £59 (Monday–Saturday) and £49 (on a Sunday).
Our hotels in England and Scotland are now accepting online bookings.
Our hotels in Wales and the Republic of Ireland are currently not able to take online bookings. We will update this page, when these pubs resume taking bookings.
Please note that, owing to our temporarily reduced capacity, staying in our hotel does not guarantee you a seat/table in the pub, if it’s at capacity.
Hotel guests arriving to check in will not need to wait with other customers queuing to enter the pub.
For the time being, we will not be providing this service for our guests. Guests can request to check in early or check out of their room at a later time. Please refer to our terms and conditions for full details.
No, we do not provide room service for our hotel guests at any Wetherspoon hotel.
Queues will be managed to ensure social distancing. Clear signage will direct guests to maintain social-distancing measures and use the entrance’s hand-sanitiser station.
Protective screens will be used on hotel reception desks/counters. Where hotel guests check in at the bar, protective screens will also be in place.
At check-in, guests will be reminded (if relevant) not to mix with other parties, when using any lift. Signage will be displayed by the lift, with lift contact points sanitised regularly. Hand-sanitiser stations will be placed on each floor, outside the lift.
Cash is not accepted in Wetherspoon hotels.
If a guest presents with symptoms of COVID-19 or is asymptomatic, but declares the need to self-isolate, he/she will be advised to check out and return home to self-isolate, in accordance with government guidance.
If the guest shows acute symptoms, has breathing difficulties or where there is potential risk to life, the hotel team will follow government-provided COVID-19 protocols.
Pubs and restaurants in England and Wales are exempt from this ruling.
Face-coverings and visors are readily available for employees to wear, if they wish to. They can also wear their own face-covering, if preferred.
In Scotland, the guidelines are slightly different: face-coverings will be made available for staff, to afford them and others added protection, such as in a front-of-house role.
Please note that, owing to our temporarily reduced capacity, having a seat in the garden does not guarantee you a seat/table in the pub, if it’s at capacity.
The government has asked pubs and other hospitality venues to collect and maintain records of customers and share them with NHS Test and Trace, when requested. This is so that the NHS teams can identify and inform those who may have been exposed to COVID-19 through close contact with somebody who has tested positive for the virus.
Customers can provide details using their smartphone – by scanning a QR code, adding a location ID and submitting details using an online form.
Alternatively, NHS Test and Trace paper forms are available.
Both the online and paper forms ask for a name, contact phone number, date of visit and arrival/departure time.
Children under 16 will not be asked individually to provide details, since they can visit only when accompanied by an adult parent/carer, who can complete either the online or paper form as the ‘lead member’ of the group visiting the pub.
The NHS Test and Trace paper forms are collected throughout the day and stored securely by the pub’s team. The forms will be securely destroyed, after 21 days. Their details will not be stored electronically or shared with any third party, except NHS Test and Trace, if it requests them within the 21-day retention period.
By providing your details, you are consenting to their release by Wetherspoon to NHS Test and Trace.
Your data protection rights apply.
While it is neither a legal requirement for you to provide this information when visiting our pubs nor an insistence by us that you do, NHS Test and Trace is an important tool for the NHS in the fight against the spread of COVID-19 – and we encourage all customers to complete a form.
The government has directed, in COVID-19 pandemic circumstances, that we are permitted to collect personal data from customers and visitors and, along with staff data, pass it to NHS Test and Trace for public health function purposes.
The processes explained above, put in place for the collection, retention and secure destruction of the data, are intended to comply fully with our data-protection obligations to customers, visitors and staff.
To help to meet social distancing requirements and to avoid large groups, no football or sporting events will be shown on our TVs during July and August.
Yes - please see a company press release detailing our price reductions that pass on the VAT reduction.
Customers are being encouraged to order using the Wetherspoon app, where possible, directly from their table.
Where unable to order from the table (ie they have no smart phone), customers are able to order from one of the designated till points at the bar. However, customers may not remain at the bar, once they have ordered and paid – they should return to their table. .
No. It is not in our plan to require customers to book a table, ahead of visiting.
At busy times, to manage numbers, a designated staff member will be asked to stay at the entrance door.
With capacity restricted, we may be full on Friday and Saturday evenings, but won’t be during Sunday–Thursday... Monday is the new Saturday! .
It is our responsibility to make customers aware of guidelines (which we will do through entrance signage), but it is not our responsibility to enforce them. The designated staff member responsible for monitoring social distancing will also monitor groups and gatherings, taking account of any guidelines.
Pub-specific risk assessments, including COVID-19 control measures, have been undertaken and agreed on with pub management teams.
Operating procedures have been reviewed and amended, as appropriate, with emphasis on reinforcing frequent and proper hand-washing and social-distancing control measures.
Non-medical face-coverings, protective eyewear, visors and gloves will be made available, on request. PPE will be required for staff working in kitchens or other areas, on occasion, where there might be confined spaces. This will be determined by each pub’s risk assessments.
Hand-sanitiser stations will be installed in every pub. These will be positioned at the entrance, the bar, outside toilets and at other locations. For most pubs, there will be an average of 10 stations.
Dedicated employees will be deployed, at all times, to clean and sanitise the pub, including the toilets.
Tables will be cleared and sanitised after use.
Self-service coffee machines and the coffee station will be sanitised regularly.
Staff will be required to complete a health assessment before starting work on each occasion.
When planning rotas, we will endeavour to have staff working in consistent teams (team bubbles).
The bar will be arranged into dedicated work stations to better enable employees to work within safe distancing guidance. Where possible, only one employee will be assigned to each till. A hand-sanitiser station/hand-washing area will be located behind the bar.
Protective screens will be located at those tills used for customer service. Customers ordering at the bar will be required to do so at a designated till point. The remainder of the bar won’t be accessible.
The area in front of the bar will be marked with floor stickers to help customers to queue at a safe distance.
The site-specific kitchen risk assessment details the control measures introduced.
A maximum capacity of kitchen team members, without the necessity for PPE, will be set and displayed prominently for each kitchen. In certain circumstances, mandatory use of face-coverings will be a required control measure, based on kitchen occupancy.
Kitchen doors will be pinned open, wherever possible, to increase air flow and reduce hand contact points.
Furniture will be removed, or rearranged, to facilitate social distancing.
Protective screens will be used to assist with social distancing.
Signage will be attached to tables, asking customers to refrain from moving any furniture.
Hand-sanitiser stations will be located at optimum points.
There will be regular sanitising of contact points during trading hours.
Tables will be clear of all marketing material.
Additional emphasis will be placed on serving drinks by holding the base of the glass.
The timing of breakfast and the full menu will change to minimise movement for our kitchen staff.
Breakfast will be served until 11.30am, followed by the main menu from 11.30am.
Menu content has been reduced slightly to minimise the number of menu items produced from more than one kitchen workstation.
A reduced range of condiments will be provided in sachets.
It will be a single-use, recyclable menu.
Customers will receive a clean cup for every hot drink ordered, including refills. Tea will be served from the bar, including refills.
We have removed self-service water dispensers from the front bar.
The use of door supervisors will be reviewed.
A body camera will be worn, at all times, by one of the managers on duty.
Every pub will be issued with radios to improve communication.
At busy times, a designated person will be asked to stay on the door to manage numbers.
A designated person will ensure that customers do not move furniture and are not congregating at the bar or in other areas.
Each pub will have its capacity assessed to ensure that it can operate social distancing safely.
Where possible, external areas will be marked for customers to queue.
Where possible and practicable, one entry point will be in use at all times, with a separate exit point. There will be a hand-sanitiser station at the pub’s entrance(s).
Informational signage will be installed, providing clear guidance and direction for customers as they enter the premises.
Entrance doors will be pinned open to increase air flow and reduce hand contact points.
It is not our plan to impose a specific limit on alcoholic drinks consumed, with each customer managed individually.
Through the use of extensive signage, customers will be reminded about social-distancing guidelines.
We are discouraging large groups. If customers do arrive in a large group or attempt to congregate in the pub after arrival, they will be asked to disperse around the pub, if capacity allows, or leave the premises.
Yes. Customers will be requested to keep children seated and to supervise them during toilet visits.
Yes. Signage will be in place on all corridors and staircases leading to toilets, asking customers to ‘please keep left’.
A hand-sanitiser station will be located close to toilets’ entrance/exit doors. Where possible, toilet lobby doors will be propped open.
Signage will be displayed in the toilets reminding customers about hand-washing frequency and technique.
External areas will be set up with the same social-distancing measures as internally.
To avoid congestion, smoking will not be permitted around any entrance/exit doors.
Where possible, the designated external smoking area will be clearly marked to aid with social distancing.
Customers will be encouraged, at all times, to use the Wetherspoon app for ordering and payment.
When paying at the bar, contactless payments will be encouraged, with the limit increased to £45 for cards (Apple/Google Pay £100). This will be promoted at the till point.
Cash will be accepted through a reduced number of tills.
Those customers with Wetherspoon gift cards or CAMRA vouchers which have expired during the lockdown period (or are close to expiring) are advised that these will still be valid.
Current Wetherspoon gift cards will be valid for an additional six months after their original expiry date. CAMRA vouchers with validity dates during 1 April–30 June 2020 will be valid until the end of November – an extra five months to enjoy our ales.