UPDATED: Wednesday, 2 December 2020
For the latest information about which of our pubs are open and how we’ve enhanced our service to help customers to keep themselves, others and our team safe, please see here:
In line with government guidance for England, our pubs and hotels in tier one and two are currently open.
For more details about English tiers and restrictions: Click here
With the new 11pm curfew, the last food order is 10pm; last drinks order 10pm; the pub closes at 10pm; all customers must leave by 11pm.
Our customer notice for TIER ONE can be found here: England TIER ONE Notice 2 Dec
A list of TIER ONE pubs can be found here: England TIER ONE Pubs 2 Dec
Our customer notice for TIER TWO can be found here: England TIER TWO Notice 2 Dec
A list of TIER TWO pubs can be found here: England TIER TWO Pubs 2 Dec
Because of TIER THREE restrictions, the pubs below will remain closed temporarily. We look forward to welcoming you back soon, once restrictions have been lifted.
A list of CLOSED TIER THREE pubs can be found here: England TIER THREE Pubs 2 Dec
The below pubs will remain closed until further notice:
The Beehive, Gatwick Airport
The Flying Horse, Gatwick Airport
The London Bar, Gatwick Airport
The Crown, Matlock
In line with government guidance, all of our pubs in Northern Ireland are closed. We look forward to welcoming you back soon, once restrictions have been lifted.
For more details about extended restrictions in Northern Ireland: Click here
In line with government guidance for the Republic of Ireland, from Friday 4 December, our pubs and hotel will open.
The pub below will remain closed:
The Great Wood, Dublin
For more details about extended restrictions in the Republic of Ireland: Click here
In line with government guidance, some of our pubs and hotels in Scotland are open and operating within one of four local protection levels.
To check which level an area is in: Click here
Our customer notice for LEVEL ONE can be found here: Scotland LEVEL ONE Notice
A list of LEVEL ONE pubs can be found here: Scotland LEVEL ONE pub list 2 Nov
Our customer notices for LEVEL TWO can be found here:
Scotland LEVEL TWO 8pm Closing Notice
Scotland LEVEL TWO 9pm Closing Notice
Scotland LEVEL TWO 10pm Closing Notice
A list of LEVEL TWO pubs can be found here: Scotland LEVEL TWO pub list 24 Nov
Most of our LEVEL THREE pubs will remain closed, until further notice: Scotland CLOSED LEVEL THREE pub list 24 Nov
The LEVEL THREE pub below will remain open:
The Auld Brig, Irvine
Our customer notice for LEVEL THREE can be found here: Scotland LEVEL THREE Notice
In line with LEVEL FOUR protection, the pubs below closed temporarily as of Friday 20 November. We look forward to welcoming you back soon, once restrictions have been lifted.
A list of LEVEL FOUR pubs can be found here: Scotland CLOSED LEVEL FOUR pub list 20 Nov
The below pubs will remain closed, until further notice:
The Sanderling, Glasgow Airport
The Turnhouse, Edinburgh Airport
The below hotels are closed, until further notice:
Jolly’s Hotel, Broughty Ferry
The Guildhall & Linen Exchange, Dunfermline
The Golden Acorn, Glenrothes
In line with government guidance, all of our pubs and hotels in Wales are open and operating within the national Welsh COVID-19 measures.
Our customer notice for Wales can be found here: Customer notice Wales
For more details about extended restrictions in Wales: Click here
Yes. A staff member will take your order – food and drink will be brought to your table.
If a customer cannot use the Wetherspoon app, contactless payments are encouraged. The limit has been increased to £45 for card contactless (Apple/Google Pay limit is £100).
Customers will need to wear a face-covering while moving around the pub, for example visiting the toilet. Customers can remove their face-covering when seated at a table.
All staff are now required to wear face-coverings. Non-medical face-coverings, protective eyewear and visors are available to staff. Gloves are not compulsory, but are available, on request.
PPE will be required for staff working in kitchens or other areas, on occasion, where there might be confined spaces. This will be determined by each pub’s risk assessments.
What about exemptions:
Staff and customers need not wear a face-covering, if they have a medical condition exempting them.
Children under the age of 11 need not wear a face-covering.
There are also scenarios when customers might be asked, and are permitted, to remove a face-covering, including for age-identification purposes and when buying age-restricted products, such as alcohol.
Government guidelines mean that our pubs are now operating table service only. Customers cannot order at the bar.
Customers should order directly from their table, using the Wetherspoon app. The app can be downloaded in advance of your visit. Visit this page for more information.
Where unable to order using the app (if a customer has no smart phone), please ask a staff member, who will take your order at the table.
Government guidance states that positive test results should be communicated automatically via the relevant test-and-trace authority (depending on where you live in the UK or Ireland), via the NHS COVID app (England and Wales) or by local public health authorities.
The individual who tested positive should then be contacted by one of these authorities to obtain information about where he/she has been, along with details about those with whom he/she may have come into close contact in the 48 hours before developing symptoms. Close contact means being within two metres (for 15 minutes or more) of a person who has tested positive for the virus – or within one metre for one minute or more.
In order to assist authorities with completing their enquiries, companies are asked to provide the data collected from customers during their visits. Public health authorities will use this data to contact individuals, who are then required to self-isolate. Companies are not, themselves, expected to contact customers. It is the role of the authorities to contact the public and respond to any questions which might arise.
In accordance with government guidance, you do not need to contact anyone. The relevant public health authority, tracing service or NHS COVID app should contact us and any individuals with whom you have been in ‘close contact’ – to provide information about any subsequent actions to take. Close contact means being within two metres (for 15 minutes or more) of a person who has tested positive for the virus – or within one metre for one minute or more.
We cannot provide this detail, as the information changes regularly. Government guidance states that, if you have been in close contact with someone who has tested positive for COVID-19, you should be notified by the relevant public health authority or tracing service and asked to isolate for a 10 -day period. Close contact means being within two metres (for 15 minutes or more) of a person who has tested positive for the virus – or within one metre for one minute or more.
We have implemented comprehensive social-distancing and hygiene practices in all pubs. These include reduced capacity levels, the spacing-out of tables, the installation of floor screens between tables and the addition of till-surround screens at the bar.
Staff are conducting regular surface-cleaning – and numerous hand sanitisers have been installed in each pub.
Local and national restrictions may apply to the composition of the maximum group size.
Please check our customer notices to find out the permitted group size. These can found in the questions above for each country.
Customers who refuse to comply with these rules will be asked to leave the premises.
The maximum permitted group size around a table, whether inside or outside, is displayed on extensive signage throughout the pub. Customers will be reminded about social-distancing guidelines.
Customers must remain seated, whether inside or outside. Furniture must not be moved, as it has been positioned for social distancing.
Having a seat in the garden does not automatically guarantee you a seat inside the pub.
If customers do arrive in a large group or attempt to congregate in the pub after arrival, they will be asked to disperse around the pub, if capacity allows, or leave the premises.
We reserve the right to turn away any group larger than the permitted size, even if wishing to split across multiple tables.
Table-bookings are not taken in any of our pubs.
Customers must provide details, either on a paper form or by using their smartphone – by scanning a QR code, adding a location ID and submitting details using an online form.
Both the paper and online forms ask for a name, contact phone number, date of visit and arrival/departure time.
Children under 16 years old or those exempt are not required to provide details.
In England and Wales, since 24 September, customers have also been able check in on the NHS COVID-19 app. If using the government’s app, there is no need for a customer to complete a Wetherspoon paper or online form. Details of the government’s NHS COVID-19 app (England and Wales) can be found by following this link: www.covid19.nhs.uk
In Scotland, a separate app (NHS Scotland Test and Protect app ‘Protect Scotland’) is available, but is a separate scheme. Customers are still required to complete a Wetherspoon paper or online test and trace form.
In England and Wales, since 24 September, customers have also been able to check in on the NHS COVID-19 app. If using the government’s app, there is no need for a customer to complete a Wetherspoon paper or online form.
If a customer refuses either to check in on the NHS COVID-19 app (where in use) or to complete a Wetherspoon paper or online form – service will be refused.
The paper test and trace forms are collected throughout the day and stored securely by the pub’s team. Data collected via QR code is processed by our third-party QR code provider. Personal data collected via either paper form or electronically will be stored only electronically or shared with NHS Test and Trace or other responsible authority and our third-party QR code provider only. Personal data will not be used for marketing purposes.
Customers’ details collected via paper form or electronically will be securely deleted or destroyed after 21 days.
Our legal basis for processing your personal data for NHS Test and Trace or other contact-tracing scheme is in accordance with legitimate interests to prevent the spread of the COVID-19 pandemic. Data will be shared with responsible authorities, in compliance with our legal and regulatory obligations.
Your data protection rights apply.
The government has directed that, in COVID-19 pandemic circumstances, we are required to collect personal data from customers and visitors and, along with staff data, pass it to NHS Test and Trace or other regulatory body for contact-tracing purposes.
The processes explained above, put in place for the collection, retention and secure destruction of the data, are in compliance with our data-protection obligations to customers, visitors and staff.
Please note that, owing to our temporarily reduced capacity, having a seat in the garden does not guarantee you a seat/table in the pub, if it’s at capacity.
To help to meet social-distancing requirements and to avoid large groups, no football or sporting events will be shown on our TVs, until social-distancing requirements are relaxed by the government.
Yes – please see a company press release detailing our price reductions which pass on the VAT reduction.
It is our responsibility to make customers aware of guidelines (which we will do through entrance signage), but it is not our responsibility to enforce them. The designated staff member responsible for monitoring social distancing will also monitor groups and gatherings, taking account of any guidelines.
Pub-specific risk assessments, including COVID-19 control measures, have been undertaken and agreed on with pub management teams.
Operating procedures have been reviewed and amended, as appropriate, with emphasis on reinforcing frequent and proper hand-washing and social-distancing control measures.
Hand-sanitiser stations will be installed in every pub. These will be positioned at the entrance, the bar, outside toilets and at other locations. For most pubs, there will be an average of 10 stations.
Dedicated employees will be deployed, at all times, to clean and sanitise the pub, including the toilets.
Tables will be cleared and sanitised after use.
Self-service coffee machines and the coffee station will be sanitised regularly.
Staff will be required to complete a health assessment before starting work on each occasion.
When planning rotas, we will endeavour to have staff working in consistent teams (team bubbles).
The bar will be arranged into dedicated work stations to better enable employees to work within safe-distancing guidance. Where possible, only one employee will be assigned to each till. A hand-sanitiser station/hand-washing area will be located behind the bar.
Protective screens will be located at those tills used for customer service.
Our site-specific kitchen risk assessment details the control measures introduced.
A maximum capacity of kitchen team members, without the necessity for PPE, will be set and displayed prominently for each kitchen. In certain circumstances, the mandatory use of face-coverings will be a required control measure, based on kitchen occupancy.
Kitchen doors will be pinned open, wherever possible, to increase air flow and reduce hand contact points.
Furniture has been removed, or rearranged, to facilitate social distancing.
Protective screens are used to assist with social distancing.
Signage is attached to tables, asking customers to refrain from moving any furniture.
Hand-sanitiser stations are located at optimum points.
There is regular sanitising of contact points during trading hours.
Tables are clear of all marketing material.
Additional emphasis is placed on serving drinks by holding the base of the glass.
The timing of breakfast and the full menu will change to minimise movement for our kitchen staff.
Breakfast will be served until 11.30am, followed by the main menu from 11.30am.
Menu content has been reduced slightly to minimise the number of menu items produced from more than one kitchen workstation.
A reduced range of condiments is now provided in sachets.
The menu is a single-use, recyclable version.
Yes. Customers will receive a clean cup for every hot drink ordered, including refills. Tea will be served from the bar, including refills.
Self-service coffee machines and the coffee station will be sanitised regularly.
The use of door supervisors will be reviewed.
A body camera will be worn, at all times, by one of the managers on duty.
Every pub will be issued with radios to improve communication.
At busy times, a designated person will be asked to stay on the door to manage numbers.
A designated person will ensure that customers do not move furniture and are not congregating at the bar or in other areas.
Yes. Customers will be requested to keep children seated and to supervise them during toilet visits.
Yes. Signage will be in place on all corridors and staircases leading to toilets, asking customers to ‘please keep left’. Face-coverings must be worn, while customers are not sitting at their tables.
A hand-sanitiser station will be located close to toilets’ entrance/exit doors. Where possible, toilet lobby doors will be propped open.
Signage will be displayed in the toilets, reminding customers about hand-washing frequency and technique.
External areas will be set up with the same social-distancing measures as internally.
To avoid congestion, smoking will not be permitted around any entrance/exit doors.
Where possible, the designated external smoking area will be clearly marked to aid with social distancing.
Hotels in locations which are in tier three in England or level three or four in Scotland will remain closed. We look forward to welcoming you back to our hotels once restrictions have been lifted.
The hotels below are closed, until further notice:
Jolly’s Hotel, Broughty Ferry
The Guildhall & Linen Exchange, Dunfermline
The Golden Acorn, Glenrothes
Please note, if you have booked and paid in advance to stay with us, yet the hotel has had to close and you would like a refund or to reschedule your stay, that you can complete a contact form here and we will contact you within 14 days of the receipt of your request.
For hotels which are open, bookings can be made online or over the telephone. Contact details can be found on hotels’ web pages. Search for a hotel here.
Staying with us will never have been better value. As a result of the VAT change, we are reducing prices for all of our hotels.
Guests will now be able to book their stay in most of our hotels for £49 (Monday–Saturday) and £39 (on a Sunday). These prices will apply to both our advance payment and flex booking rates. Family rooms will all be priced at £59 each (Monday–Saturday) and £49 (on a Sunday).
Please note that, owing to our temporarily reduced capacity, staying in our hotel does not guarantee you a seat/table in the pub, if it’s at capacity.
Hotel guests arriving to check in will not need to wait with other customers queuing to enter the pub.
For the time being, we will not be providing this service for our guests. Guests can request to check in early or check out of their room at a later time. Please refer to our terms and conditions for full details.
No, we do not provide room service for our hotel guests at any Wetherspoon hotel.
Queues will be managed to ensure social distancing. Clear signage will direct guests to maintain social-distancing measures and use the entrance’s hand-sanitiser station.
Protective screens will be used on hotel reception desks/counters. Where hotel guests check in at the bar, protective screens will also be in place.
At check-in, guests will be reminded (if relevant) not to mix with other parties, when using any lift. Signage will be displayed by the lift, with lift contact points sanitised regularly. Hand-sanitiser stations will be placed on each floor, outside the lift.
Cash is not accepted in Wetherspoon hotels.
If a guest presents with symptoms of COVID-19 or is asymptomatic, but declares the need to self-isolate, he/she will be advised to check out and return home to self-isolate, in accordance with government guidance.
If the guest shows acute symptoms, has breathing difficulties or where there is potential risk to life, the hotel team will follow government-provided COVID-19 protocols.